Regional Clinical Sales Manager

Location:
West Coast United States

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Position Description:
The Regional Clinical Sales Manager plays a critical role in building and developing the MAKOplasty Specialist Team within their assigned region. Responsibilities include managing and directing the clinical utilization of the RIO® System within its installed base, managing individual’s business plans to optimize implant growth, managing account launches and coordinating resources.

Departmental Responsibilities:

• Responsible for the recruitment, training/mentoring, and performance appraisals of MAKOplasty Specialist team.
• Develop and implement clinical sales activities to achieve and exceed goals set by Senior Management.
• Lead and manage the site launch process.
• Ensure timely reporting on customer complaints, service requests and case documentation.
• Partner with customer, field service, training and marketing to ensure highest level of internal and external customer satisfaction.
• Maintain communications MAKO account executives to ensure superior customer service for all regional accounts.
• Provide forecast input to senior management.
• Provide customer requirements to product manager for new designs and support associated design & product documentation reviews.
• Provide resources to participate in the evaluation and validation of new product.
• Travel with MPS’ to coach, evaluate clinical and sales skills and to solicit surgeon/account feedback.
• Monitor and evaluate the performance of the MPS Team, take necessary corrective action, immediately and directly. Provide clear direction and opportunity for improvement. Communicate any corrective actions to senior management.
• Prepare and submit all requested reports and documentation in a complete, accurate, and timely manner.
• Submit and present bi-annual business plans for each account in region.
• Prepare and conduct employee evaluations or reviews.
• Operate within a set budget and approve field expense reports.
• Schedule relief personnel to cover vacations, absences, and training as needed.
• Ensure that company policy is understood and followed by direct reports.
• Prospect, interview and hire new employees when/where applicable as directed by senior management.

• Bachelors Degree with a minimum of 5 year experience in clinical sales; minimum of 2 years management/supervisory experience.
• Proven track record in clinical sales.
• In-depth knowledge of Operating Room Environment.
• Excellent written and verbal communication and interpersonal skills.
• Excellent follow through and attention to detail.
• Up to 75% travel.